Contact

Saying goodbye to your pet

Stillwaters Veterinary Care PC
& Comfort Center

Velasko Professional Park
Suite 1003
5108 Velasko Road
Syracuse, NY 13215

PHONE: (315) 414-8598
FAX: 315-531-4006
If you call after hours you may not receive a return call until the next day.

GENERAL EMAIL: info@stillwatersvetcare.com
APPOINTMENT REQUESTS: apptrequests@stillwatersvetcare.com
ON FACEBOOK: @stillwatersvetcare

We invite you to contact us by phone or email at any time with any questions. For the consideration of our clients, our phones are silenced during appointments. If you are unable to reach us by phone, please leave a message so that we can call you back at our earliest opportunity.

In these uncertain times we can provide some services through virtual appointments. Please contact us and we can discuss whether this would be a good option for your pets specific needs.

Directions / Find Us

Our Comfort Center is located on Onondaga Hill in the Velakso Professional Complex located between Velakso and McDonald Roads. There is parking lot access from either road. We are located in the rear building and our entrance is at the rear of the building. We have a separate entrance with a glass door with our signage on it. Please note that Stack Veterinary Hospital has a physical therapy center in the same building and their main clinic is directly on Velasko Road. Please be sure you have the correct clinic so we do not disturb their patients. Thank you!

Hours

Monday - Friday 8AM - 8PM

Phone calls and emails after 8pm may not be answered until the following day.

Emergencies

Since the COVID-19 pandemic started we have experienced a huge increase in demand for our services. Our desire is always to be able to come to you right away to help your pet but often that is not possible due to our availability and commitments to other families. We try to be available as much as possible but we are a small practice servicing a large area and may not be immediately available to help your pet. Thank you for understanding.

IMPORTANT: If you think your pet is in severe pain or actively passing and you cannot reach us, please call your veterinarian or an emergency clinic if your veterinarian is not open. The following emergency clinics may be able to help:

Serving Central New York

We serve clients in Onondaga, Cayuga, Cortland, Tompkins, Schuyler, Seneca, Chemung, Tioga and parts of Oswego, Wayne, Yates, Madison, Broome, Ontario, Steuben, Chenango, and Oneida counties.

Request Appointment / Information