We are available by phone daily from 8am - 8pm, including weekends and holidays, to help you navigate end of life decisions for your beloved pet. If we do not answer during these hours we are likely on the line with another family so please leave a message and we will get back to you as soon as we can. Messages left after 8pm will be followed up the following morning after 8am. We currently have been able to schedule in-home visits within 24 to 72 hours. If same day visit is requested and we are able to accomodate the request, a $25 same day visit charge applies. Our Comfort Center hours are variable depending on staffing availability and are by APPOINTMENT ONLY so please call ahead of time to make arrangements there.

Compassionate End of Life Veterinary Care

Dr. Annette Otis offers compassionate end of life veterinary care for Central New York

Saying goodbye to your pet is never easy.

There comes a time when every family is faced with the difficult choices about their pet's end of life care and aftercare. Stillwaters Veterinary Care provides compassionate and professional services to your family as you go through the heartbreaking process of saying goodbye to your beloved pet.

End of Life Veterinary Care

Euthanasia & Aftercare

Support & Memorialization

COVID-19 Updated Protocols

We still truly feel that it is best for your pet to have their end of life care in home and also keep your family home and safe as well. Prior to your appointment, please let us know if anyone in your home has any respiratory or cold or flu symptoms, if they have been tested for COVID-19, or have recently traveled to an endemic area and/or is on a quarantine. We request that you open and close any doors in your home for us and we will sign any paperwork or payment consents for you on our screens in order to reduce the potential for the spread of germs. At this time, we are requiring family members to wear masks in their own homes during the appointment and our team members to wear both masks and gloves. Please feel free to discuss any concerns you have with us prior to arriving or at the time of the visit.

Serving Central New York

Now serving clients in Broome, Cayuga, Chemung, Chenango, Cortland, Madison, Oneida, Onondaga, Ontario, Oswego, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne, and Yates counties.

Please refer to the services section of our site to see if we are able to provide a particular service to you in your area and contact us to request an appointment.


Read customer experiences with Stillwaters Veterinary Care:

"Thank you for making this heart breaking time comfortable with your compassion."

- Gail Comstock

"I am forever grateful for your services and that you have chosen this path. Our pets deserve no less. Thank you from the bottom of my heart."

- Robin Young

"There aren't words to express how grateful our family is for Dr. Annette Otis... Our dog was able to be at ease in the comfort of his home while we said our goodbyes. There was no stress or anxiety for him which made the process so peaceful and smooth."

- Paige Rumsey

Read more testimonials