We are available by phone daily from 8am - 8pm, including weekends and holidays, to help you navigate end of life decisions for your beloved pet. If we do not answer during these hours we are likely on the line with another family so please leave a message and we will get back to you as soon as we can. Messages left after 8pm will be followed up the following morning after 8am. We currently have been able to schedule in-home visits within 24 to 72 hours. If same day visit is requested and we are able to accomodate the request, a $25 same day visit charge applies. (Please note that we cannot guarantee a same day visit.) Our Comfort Center hours are variable depending on staffing availability and are by APPOINTMENT ONLY so please call ahead of time to make arrangements there.

Compassionate End of Life Veterinary Care

Dr. Annette Otis offers compassionate end of life veterinary care for Central New York

Saying goodbye to your pet is never easy.

There comes a time when every family is faced with the difficult choices about their pet's end of life care and aftercare. Stillwaters Veterinary Care provides compassionate and professional services to your family as you go through the heartbreaking process of saying goodbye to your beloved pet.

End of Life Veterinary Care

Euthanasia & Aftercare

Support & Memorialization

COVID-19 Updated Protocols

We still truly feel that it is best for your pet to have their end of life care in home and also keep your family home and safe as well. If our providers have any clinical signs of illness we take a rapid test prior to coming to the home that day. Please let us know if anyone in the house has any respiratory or cold signs or if they have been diagnosed with or exposed to Covid-19. We request that anyone with signs of illness also have a negative rapid test that day as well. Our providers are all vaccinated and will be wearing masks during the entire visit. We are still recommending families to wear masks at this time but not requiring them unless anyone has any signs of illness. Please feel free to discuss any concerns you have with us prior to arriving or at the time of the visit and please let us know if after our visit someone in your family is diagnosed with Covid-19.

Serving Central New York

Now serving clients in Broome, Cayuga, Chemung, Chenango, Cortland, Madison, Oneida, Onondaga, Ontario, Oswego, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne, and Yates counties.

Please refer to the services section of our site to see if we are able to provide a particular service to you in your area and contact us to request an appointment.


Read customer experiences with Stillwaters Veterinary Care:

"Thank you for making this heart breaking time comfortable with your compassion."

- Gail Comstock

"I am forever grateful for your services and that you have chosen this path. Our pets deserve no less. Thank you from the bottom of my heart."

- Robin Young

"There aren't words to express how grateful our family is for Dr. Annette Otis... Our dog was able to be at ease in the comfort of his home while we said our goodbyes. There was no stress or anxiety for him which made the process so peaceful and smooth."

- Paige Rumsey

Read more testimonials